We want you to be happy with every Gulzario order. This policy explains when you can request a replacement or refund, what proof we need, and how long refunds take. For fastest help, email gulzarioapp@gmail.com with your order ID and a short description of the issue.

Eligibility overview

• Damaged, defective, or wrong item: report within 7 days of delivery (or the date shown as delivered by the carrier).
• Change of mind: opened soil, manure, plants, and other consumable or perishable goods are generally not returnable for hygiene and product integrity reasons, unless required by applicable law. If you are unsure, contact us before opening.
• Unopened and resaleable items (where we explicitly offer returns): we will state any restocking or return-shipping rules on the product page or at checkout.

How to raise a claim

1. Email gulzarioapp@gmail.com with your order number and photos or video.
2. For damage or missing quantity, include clear images of the outer carton, shipping label, and the affected product. Where possible, an unboxing video starting before the seal is broken helps us resolve claims quickly with our courier and warehouse partners.
3. We will confirm receipt and next steps, usually within one business day.

Replacements

When a product arrives damaged, defective, or not as described, we may offer a replacement at no extra charge, subject to stock. If the item is out of stock, we will offer a refund or suitable alternative with your agreement.

Refunds

Approved refunds are sent to the original payment method where technically possible. Depending on your bank or wallet provider, 5-7 business days after we initiate the refund is typical; some institutions take longer.

Shipping charges are usually non-refundable unless the error was ours (for example, wrong item shipped or service failure we confirm).

Items not accepted for return

Examples include (without limitation):

• Products that have been used, mixed, or opened where that affects safety or resale.
• Items returned without prior approval or after the reporting window.
• Damage caused after delivery by misuse, storage, or neglect.

Product pages may list additional restrictions; those terms apply to the specific SKU.

Courier-related issues

If tracking shows delivered but you did not receive the package, contact us promptly. We will work with the carrier. Outcomes depend on investigation results and carrier policies.

Chargebacks

Please reach out to us before disputing a charge with your bank. We resolve most issues faster directly and can provide documentation for legitimate transactions.

Law and goodwill

Nothing in this policy limits mandatory rights you may have under consumer law. We may exercise reasonable discretion in edge cases to maintain trust with our customers.

For shipping expectations, see our shipping policy. For general terms of purchase, see terms and conditions.