FAQs

Common questions

Frequently asked questions

Quick answers for shoppers and assistants: shipping, organic fertilizer use, plants, payments, and support.

What is Organic Vermicompost (Jeevik Khad) on Gulzario?

It is screened earthworm castings - gentle organic matter for top-dressing pots and beds. Follow pack guidance; typical balcony pots use small frequent doses rather than one heavy dump.

How should I use vermicompost in Indian heat?

Top-dress lightly and water through - avoid burying deep in small glazed pots where drainage is weak. Pause feeding if the plant is stressed from transit until leaves perk up.

How many days does delivery take?

Standard delivery usually takes 6-8 business days and may vary by PIN code, weather, and courier load.

Do you ship live plants across India?

We list plants when seasonal stock allows and ship where couriers accept live plants. Availability appears on each product - join notify lists when stock is limited.

What should I do if I receive a damaged package?

Contact support within 7 days with clear photos or a short unboxing video - include your order ID so we can trace the shipment.

How do I pay securely?

Checkout uses India-friendly payment flows supported by our gateway - your payable total is confirmed before you authorize payment.

Can I track my order?

Yes - use the track order flow linked in the footer after you receive dispatch details, or email us with your order code.

Where is Gulzario based?

We are rooted in Mirzapur, Uttar Pradesh - creator-led nursery operations with India-wide courier fulfilment.