Gulzario (“we”, “us”) respects your privacy. This policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have. By using our site, you agree to this policy alongside our terms of use.
Who we are
Gulzario operates this online store. For privacy-related requests, contact us at gulzarioapp@gmail.com.
Information we collect
Account and profile
If you create an account, we collect details you provide such as name, email address, and phone number where applicable. This lets you sign in, manage orders, and save delivery preferences.
Orders and delivery
When you purchase, we collect billing and shipping information, order contents, and communications related to your order. We use this to fulfil, support, and document transactions.
Payments
Card and UPI details are processed by our payment partners. We do not store full card numbers on our servers. We may receive limited payment metadata (such as transaction status and last four digits where shown by the provider) for reconciliation and support.
Technical and usage data
Like most websites, we may collect IP address, browser type, device information, and pages viewed. We use this to secure the site, fix errors, and understand how the store is used in aggregate.
How we use your information
- To process and deliver orders, and to send order-related updates.
- To respond to questions, returns, and support requests.
- To operate, secure, and improve our website and services.
- To comply with legal obligations and resolve disputes.
- With your consent, for optional messages such as product news (you can opt out anytime).
Legal bases (summary)
Where applicable law requires a “legal basis”, we rely on: performing our contract with you (fulfilling orders); legitimate interests (security, analytics, improving the service); and consent where we ask for it explicitly.
Sharing with third parties
We share information only as needed to run the business:
- Delivery partners receive name, address, and contact details needed to ship your order.
- Payment processors handle payment information under their own privacy policies.
- Hosting and infrastructure providers may process data on our behalf under strict agreements.
- Authorities when required by law or to protect rights and safety.
We do not sell your personal information to data brokers.
Retention
We keep order and account records for as long as needed to provide the service, meet legal and tax requirements, and resolve disputes. Technical logs may be kept for shorter periods unless needed for security investigations.
Security
We use industry-standard measures (such as encryption in transit, access controls, and secure hosting) to protect data. No method of transmission over the internet is completely secure; we work to reduce risk and review practices as we grow.
Your rights
Depending on where you live, you may have rights to access, correct, or delete certain personal data, or to object to or restrict some processing. To exercise these rights, email gulzarioapp@gmail.com from the address associated with your account. We may need to verify your identity before fulfilling a request.
Cookies
We use cookies and similar technologies that are necessary for the site to function (for example, keeping you signed in or remembering your cart). If we add analytics or marketing cookies, we will update this policy and, where required, ask for your choice.
Children
Our services are not directed at children under 16. If you believe a child has provided us personal data, contact us and we will take appropriate steps.
Changes
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes means you accept the revised policy.